Domestic shipping

All orders within Australia will be shipped with Australia Post.

• All orders will attract, a flat rate shipping fee of $15.

• Bulky orders might attract a higher postal rate. If this is the case, Psalty Crab will contact you before fulfilling your order to confirm postage.

• All orders will be fulfilled within 3 working days of receipt of order.

• Psalty Crab cannot be held responsible for any delays caused by AusPost or any other shipping carrier.

International shipping

Please contact hello@psaltycrab.com.au and we can work together to make arrangements.

Change of Mind

No product listed on this website are eligible for a return or exchange due to change of mind of purchase.

Eligibility for Replacement

• Returns for replacement are accepted only within 7 days of delivery.

• You are entitled to a refund or replacement for a major problem with a purchased product.

• Products must be returned in their original condition, with no signs of damage or wear.

• All refunds are processed as store credit only.

Return Process

• To initiate a return, please contact hello@psaltycrab.com.au and request a return authorisation.

• Once your return has been authorised, you will receive instructions on how to proceed with the return.

• You will be responsible for the cost of return shipping.

• Upon receipt of the returned product, it will be assessed to check if it meets the eligibility requirements for return.

• If the return is approved, Psalty Crab will process your replacement or store credit within 7 working days.

Damaged or Faulty Goods

If you receive a damaged shipment, please contact hello@psaltycrab.com.au within 7 days of delivery with a photo clearly showing the damage. Enquiries outside this timeframe will not be entertained.

• Psalty Crab will work with the shipping carrier to resolve the issue and will work towards replacing your order.

• If your order is lost in transit, please contact Psalty Crab at the earliest.